Our Reviews

Oil change and tire rotation, in and out in about 30 min. Waiting room was comfortable and clean and I appreciate the complimentary coffee. Service rep (Matt Rimer) was professional and friendly.

Quick check-in, fast service, easy checkout. Friendly service department. Also salesman spent time helping me learn how to use a few more of the features on our new Acadia Denali. We are well pleased with Hanner's.

Hanner Service Dept is always accomodating re: my schedule. Prompt, efficient and friendly.

Everyone was very polite & professional! The service was prompt & excellent quality! I appreciate them taking care of my truck!

No complaints.

My husband and I were very impressed with the people at Hanner Chevrolet. We had been to two other Chevrolet dealerships before coming to Hanner. The other dealerships seemed like they were not interested in our business but at Hanner we felt like they truly wanted to work with us.

Prompt, friendly service.

First class service as always!

Vehicle arrived with slight hail damage to hood. Still haven’t heard from PDR person. Other than that the sales experience over the phone was quick and fairly easy. Besides the hail damage I’m very happy with my purchase

very rapid

Very quickly done!

Great

Mr. Hobgood was the best salesman we ever had.

Tim Surrels always takes care of me when I come into the dealership and gets my vehicle in quickly

Tim was so kind and courteous. Ron explained my service contract completely. Everyone at Ganner is focused on the customer.

Efficient and reasonably quick

Experience was as advertised! Everyone, from start to finish, was amazing and professional.

The Purchasing/Trade was fast and professional. I was impressed with the attention of working together to accomplish the transaction in a timely manner. Will buy from again.

The process was simple to make an appointment and the service was quick. Thank you

was good, truck is fixed

Awesome and very fast the best dealership around

Great customer service

Great service

Changing vehicles is such a chore! They made the ordeal a little more tolerable! Good experience with a salesman I didn’t know.

Always great service!

Timely, expert repair!

Mark Harris was an absolute pleasure to work with!

Great service

Went in for an oil change and tire rotation and didn’t even take to long. Very pleased

Kevin Leach is amazing ! This is our second purchase from Kevin at Hanner and we will send our friends

Very friendly and caring. Quick to do there job. I was in and out of there in no time .

I have been using Hanner for years and haven't ever had any problems. They are the best and I appreciate the time they take to answer any questions I might have. I always use them for my oil changes and if something else is needed they let me know and also what the cost would be.

Awesome

Got me right in. Took pictures of damage. And my car is a Buick that I didn’t purchase from them. Had it fixed very quick. Very pleased. Thank you

The service was great as always.

So friendly and professional. I have bought multiple cars from Hanner, I won't gi anywhere else.

Always great service!!

Courteous staff and excellent service.

Great experience

Very good experience

clean car, oil change and tire rotation all in one stop .

N

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Fast easy deal. Thanks Dustin

Dustin was great to work with. He listened to me, was flexible to my schedule, and communicated well. He found the vehicle I wanted and made sure I had a positive car buying experience. Great customer support!

Phillip and Kevin did a fantastic job at helping me find the vehicle that fit my preferences.

Tim Surles is outstanding! He is always accommodating when I need a vehicle serviced.

Hanner is top notch. Very professional and courteous.

Outstanding! Richard Roberts went above and beyond expectations helping us find a vehicle that meets our needs. Richard went out of his way to accommodate me and my family. I have been a customer of Hanner Chevrolet since the mid 1970's and as always all the staff treats me as family! AWESOME Experience!

Very professional and friendly

Service department is wonderful! Best in the big country!

Welcomed at the door, attentive to questions, stayed past six to accommodate my schedule.

They are always professional and courteous Tim and Shawn are great

It was amazing from the first phone call with Mark to the last handshake with Ron. This is my 27-car purchase and truly was my best experience. The Hanners should be proud of the employees they have representing them - Amazing

Super easy to work with lots of inventory and priced fairly

Breck and Jennice made it so simple to trade my car for a new that showed in transit on the website. I got everything signed quickly and they delivered my car to me in Lubbock. They were fantastic and it was the easiest car buying experiences I have ever had.

Great experience on 7/3/25 vehicle purchase

Super nice!! Very respectful and delivered service before promised time.

Clean, nice waiting area. Courteous service, love that tire rotation is included in affordable pricing. However , the coupons we receive always expire before service is needed. Thank you!

Great Service!

They always take good care of us at Hanner

I had called to get information about vehicle I had seen on the internet because I live 5 hours away and Mr. Kerry Burns was the person that took my call that day. What can I say about this gentleman he took the time to send me information on vehicles very polite, and he went above and beyond to get me what needed. Excellent salesman made you feel at ease when we got to the dealership. All employees we encountered were friendly. Amazing Dealership to purchase vehicles.

The oil change and tire rotation were performed quickly and the people at Hanner were great as always.

Very friendly staff and they explained everything thoroughly. Big shout out to my sales guy Phillip and finance guy Ron Morton! Great guys to work with!

I needed an oil change they got me in same day and everyone is so nice and accommodating.

Great service great buying experience.

My needs and expectations are always met by Mr Tim Surles. Everything was taken care of as requested. Mr Surles is always very professional and great at explaining all aspects of my vehicles service needs.

Excellent job!! Very nice

Once again Tim knocked it out of the park. He takes the time to explain things and if he doesn’t know the answer he researches the info and tells you. Great working with him.

Richard was our salesman and he was great. He was very low pressure, patient, cordial, and made sure we had what got what we wanted. If he is typical of Hanner’s business policy, everyone should go to them first!!

Great customer service. Provided a loaner and had repair finished in expected time. Thank you.

Service Department Personnel always courteous, thorough and timely

My salesman was very helpful and understanding of my situation. He was able to in a sense make the impossible happen. I am very pleased with my experience and will definitely come back to Hanner for my next vehicle purchase.

It’s always a pleasure to see how the employees truly care about their customers.

Good experience, no problems. Personnel were friendly and helpful

Tim and all the service guys are awesome! They really give great customer service!

Great service

Everyone was wonderful. Richard was great!! He was knowledgeable and answered all my questions without hesitation. I highly recommend him and Hanner!!!

Perfect, no pressure, everything I wanted and nothing I was forced to buy

Kevin is awesome

Great service department. Thank you.

My son and I had a great experience. Kerry Burns was very helpful in answering any questions, and we'd definitely come back.

We had a wonderful experience, great salesman and wonderful finance officer

Very polite and helpful

Great customer service!

Dustin was great, he showed me several trucks that met my needs and was patient and great to deal with. Danny in finance was also great and moved everything through quickly.

Just as good the second time around as it was the first. Mark found exactly what I wanted and did everything he could to get the best deal. Had my steps put on and it was ready when I went to pick it up.

Great experience, gd people gd service

Excellent Experence!

Travis was helpful and easy to work with as always. Financial assistance was organized, and she also assisted with additional paperwork needed for an available discount.

Always the best service.

The Hanners service dept is always great, reliable, and trustworthy. I love them all.

Good service, service finished timely. I’ll be back!

Fast friendly service! Did I mention fast??? Less than 30 minutes for a fuel filter service!

I BROUGHT MY TRUCK IN FOR AN OIL CHANGE. TIM SURLES GOT MY TRUCK IN AND OUT. HE LET ME KNOW ALL WAS IN GOOD SHAPE INCLUDING MY AIR AND CABIN FILTERS. I'VE BEEN BUYING AND SERVICING MY VEHICLES AT HANNER CHEVROLET SINCE 1996 BECAUSE OF THE FRIENDLY PEOPLE AND THE WAY THEY DO BUSINESS. I REFER ALL MY FRIENDS AND FAMILY TO THEM. KEEP UP THE GOOD WORK!

Prompt, efficient and professional.

Great service & always on time.

Excellent from start to finish! Old school. Not pushy, they listened to what we wanted and what we didn't want....Then they delivered! Top notch group!

Wade was great! Super patient and answered all my questions. Danny was just as good in finance. Delivery was prompt, all personnel do great work and we really appreciate it!

Went to get an oil change and everything went smooth and quickly, great service!

As with every time I come to Hanner I am completely satisfied with the service I receive they are thorough and considerate of all aspects of my visit. I would highly recommend.

Tim Surles always delivers!

Awesome service!

As always it was great.

I am always taken care of when I come to Hanner. Wonderful people.

great!

Very good

I have had my pickup serviced at Baird Texas ever since I bought it from them. They are friendly curtious and take good care of me and my truck better than any one ever has. I won't deal or trust any other dealership. They are the greatest.

BEST SERVICE TEAM in the BIG COUNTRY....outstanding service, very professional, respectful of customers time, explain in detail what's being done and why, just outstanding service from every employee interaction.

Always good

Took care of all my needs.

Very well organized service vehicle drop off area and check in area. Service waiting lounge very well clean.

Service department was great! although the back window was replaced and when it was returned the back glass had hand prints all over it and was never wiped down. The bed cover I have on my truck was removed for the back window and was installed incorrectly? I had to go back and install this correctly, you would think they would get this right since they are the ones that removed it.

Friendly staff

Great dealership.

Wade is very professional

Always great service and friendly helpful service staff.

My experience was great. Malcolm always calls me to let me know he is coming to pick up my vehicle so I know in advance, and a courtesy call when he is bringing it back. Tim always does a great job changing my oil, and any other service he performs on my vehicle during that time. I greatly appreciate the fact they offer this convenient option with getting my oil changed.

Friendly professional

Friendly and speedy service!

Our sales guy Kenny Burns was very knowledgeable and professional. Finance was easy. The Hanner team truly made the car buying experience pleasant.

Very quick and on time

EVERYTHING WENT AS PLANNED

Great service

Quick, efficient, honest, everything you look for as a customer!

Tim is great to work with: friendly, accommodating; informative.

Excellent service

Great experience. Service was professional and repairs were made very quickly

Great people wonderful service

Fast friendly service as always.

We appreciate that Kevin will come pick up our car and bring it over

Tim went over and above my expectations. Service was completed in a timely manner.

Arrived early for appointment for service. Everyone very friendly and helpful. Simple check in. Waiting area spacious, clean, and comfortable. Service completed in a timely manner and on to the next adventure of the day.

Great experience as always.

Fast and easy! Friendly staff that made me feel welcome

Was great. Waiting area was clean and convenient and the staff was courteous and expedient.

Matt, John, Shaun most courteous and gave great attention to detail during my service appt. ! Always Good at Hanner !

Wade was patient explaining all the features of the car to us!

Dustin always make it an easy transaction for us. And Danny in the finance department is great too work with.

Everyone I encountered was friendly and accommodating.

Everyone was very helpful and worked with me

Fast and excellent service

Perfect

Hanner has been the best. They are polite, informative , and procise

Very easy to work with

thanks

Shawn always make sure I feel welcomed and does a great job communicating with me

I had a problem with my park brake system. It came on by itself. After a couple of attempts to reset it, Tim, my service adviser, and the technician determined that my software was corrupted. They reprogramed it and that solved the problem. I depend so much on these guys and they have never failed me! Great dealership!

All well done

it was what i wanted to do. i wanted to get approved online and just go sign the papers and get the car not have to wait there all day and thats what i got to do. i had a very good salesman.

Great job!!

Tim & the guys in the service department are very nice. Hanner Chevrolet is the best place to buy vehicles & car repair.

Great experience! Shawn took great care of use as always!

Excellent as always. One of the few left that treat you how you want to be treated!

Mark Walraven is absolutely amazing

My new car was delivered with a code on the dash and too much engine oil. The service department was not helpful in communication or getting my car checked out. A simple inspection upon arrival from the manufacturer would have solved this. No loner car was ever given to me after being promised one multiple times. Upon return of my car there was still a code and now is unable to be fixed in a timely manner. This car is new and this is very disappointing.

Thanks for everything

All good

I had an excellent experience with Hanner. Jessie Sides took great care of me. Very easy from start to finish.

The service department staff was informative and very friendly.

Very satisfied. Service was fast, and personnel were friendly.

Went on having an idea of what I was looking for there was no pressure to go up in trim packages. I got what I wanted and didn't even have to haggle on price.

Always great service

Prompt courteous

Special thanks to Chase Hanner, Ron Morton and Marc Walraven for their professional and friendly service.

Mark Harris was amazing! He went above and beyond by helping me, communicating every step of the way, and making sure I was sure of my decisions or understood things. Truly such a kind and helpful man. I really have never had good experiences with dealerships and salesman, but I felt so comfortable and right at home! Ron Morton was who I dealt with for the last half and he was so so kind, so helpful, and also walked me through everything I did and didn’t know to assure I understood things clearly. These two men are the reason I will return to only your dealership and never even think about using any other in the future. My husband was very happy with how quickly they executed everything and how kind, helpful, and informative they were. We greatly appreciate the kindness and the way they made our experience the best one we’ve ever had. I especially want Mark Harris to be recognized for how well he can make someone feel comfortable and not pressured in the process.

Good communication.

Travis was a big help with the whole process of getting my truck. Helped me find the perfect one and was very responsive.

One of the best here in Texas. All employees have shown excellent dedication to satisfying their customers need.

One of the best car buying experiences I have had thanks to Mark Harris!

Very accommodating.

Friendly service at the counter, good and fast service on our car.

Excellent! Kevin stayed in touch with me from the day I called him telling I was interested in purchasing a vehicle.li was wanting several safety options and he made sure that the vehicle we purchased had them on it. Overall it was a pleasant experience and the staff there were very polite and courteous. Thumbs up to Hanner Chevrolet / GMC. !!!!

It was a pleasure to deal with everyone at Hanner Chevrolet. I will shop with them again in the future even though they are nearly 100 miles away!

It is always so easy to go to the service department. All the advisors are friendly and helpful. Amenities are nice and the environment in the waiting area is comfortable.

Good experience

Our experience was enjoyable and timely. We will be return customers.

It went smooth and everything went well

Great

Didn't fix the problem

This dealership is the best. They always put the customer first. It’s a pleasure doing business with them.

Excellent

When in for my oil change and tire rotation, and as always the Hanner team did a great job getting me out quick. Thank you Shawn!

Great

Very quick and easy purchase!

I scheduled an oil change easily over the phone and the service department got it taken care of quickly when I dropped it off.

Came in to the service department with a problem, they diagnosed it fast and fixed it fast. I will be back if I need anymore service.

Quick, easy, great service.

Mark was great to work with.

Great service completed in a timely manner. We always appreciate the quality of service at Hanner GMC Chevrolet.

Great customer service! Very easy to communicate with and very efficient with the buying process. All the staff there are so friendly.

Great

Check in was quick and simple. My service was completed quickly and I was out the door to complete the rest of my errands for the afternoon.

Hanner goes beyond expectations!

Excellent service! Great people to work with!

Everyone was very friendly and professional

Great experience!

Quick and efficient. I appreciate all you have done for me.

Tim keep me updated with the repairs being done and worked with me on when I could pick up my truck.

Excellent service. Appointment was on time with no waiting. Clean facilities Service manager Matt went above and beyond expectations to troubleshoot minor issues and quickly fix them. THANK YOU MATT AND THE HANNER SERVICE TEAM!

As always…seamless. We have bought from Hanner for years and would never consider buying from anyone else. Excellent service also.

Great, friendly , professional service, as always!

Excellent as always

The gentlemen in the service department are phenomenal, friendly and informative, as always a pleasure to do business with Hanner!

Fast friendly service

Everything was great with the experience they went above and beyond to get our recalls and service visit completed

Great!

Phillip worked professionally

Phone call to set up appointment was easy and pleasant with Matt. Wait for service to be performed was not lengthy. Talked to Kevin Leach part of that time. Service department was very accommodating. Matt checked me in and checked me out, and I was extremely satisfied with his performance.

Thanks guys for all your help. Matt did a very thorough job at diagnosing the issue and getting the guys in the shop to take care of it.

Hanner exceeds expectations and easy to do busy with.

They are fast and work hard to promise to get your vehicle out when they tell you it will be ready.

Great service as always

Always very friendly. Vehicle taken care of in a timely manner. Always enjoy my visit there

Good service and friendly staff. Highly recommended... Thank you for everything...

Richard Roberts continues to take care of me. Even after the sale he makes sure all my service is done.

The Hanner Service Department are the best group of people to work with!

Great experience

Excellent job, Tim. Got me in and out in a timely manner. Exactly what I asked for.

Great service & nice employees

Very good.

Great communication. Professional and prompt service

Friendly.

Tim in service, great guy! Worked with him through the past few years with two different vehicles! Very professional and patient helping me get what I needed to get my truck fixed up!

They are always efficient from start to finish. They do things right and they stand behind what they do! One of the few companies left likr that.

Service was fast and courteous

Great service department.

I always use Tim Surles as my service rider and he is always helpful when I bring my vehicles in. Seth always does a great job when doing my oil changes. Great job guys

Great costumer service, they are very friendly and answer questions to all your needs.

love my truck love my salesman love the store

They were fast and very friendly. They saw to all my needs.

Tim Surles was excellent to deal with and was very courteous.

Service personnel very professional and friendly, fast service

Hanner not only provides great sales experience but service after the sale as well. We were looking for a particular vehicle and they found just the one we wanted.

Friendly and professional!

Matt was so helpful and professional. I especially appreciate the honesty and working with me on the issue with my vehicle, as well as accommodating me with a loaner while they worked on my car. I drive 1 1/2 hours to Hanner to service my vehicle and it is worth the drive. Thank you.